Privacy Policy

1. Introduction

Wisdom Limos (ABN 11 617 579 941) (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use, and disclose your personal information.

2. Information We Collect

We may collect the following personal information:

• •Full name
• •Mobile phone number
• •Email address
• •Company name (if provided)
• •Booking details including pickup and drop-off locations, travel dates, and service type
• •Payment information (processed securely via our payment provider — we do not store card details)
• •Communications with us via phone, email, or our website contact form

3. How We Use Your Information

We use your personal information to:

• •Process and confirm your booking
• •Communicate with you about your journey
• •Process payments and issue refunds where applicable
• •Send booking confirmations and receipts
• •Respond to enquiries or complaints
• •Improve our services

We will not use your information for direct marketing without your consent.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share it with:

• •Payment processors (e.g. Stripe) solely for the purpose of processing payments
• •Email service providers used to deliver booking confirmations
• •Any person or body where required by Australian law

All third-party service providers are required to handle your information in accordance with applicable privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Payments are processed via a PCI-DSS compliant payment provider. We do not store credit card numbers on our systems.

6. Cookies and Website Analytics

Our website may use cookies and analytics tools to understand how visitors use our site and to improve the user experience. You can disable cookies in your browser settings, though some website features may be affected.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, out of date, or incomplete. To make such a request, please contact us using the details below.

8. Contact Us

For privacy-related enquiries, requests, or complaints, please contact us:

• Phone: 0423 369 391
• Email: wisdomlimos@gmail.com

We will endeavour to respond to privacy requests within 30 days.